We use cookies for analytics and advertising only if you accept them. Learn more about our privacy policy .

Have questions? We have answers.

Everything you need to know before signing up for an adventure

General Questions
Who are Epic Tours and what do you offer?

Epic Tours Ltd is a licensed tour operator specialising in adventure tourism in Bulgaria's nature. We offer trekking, kayaking and rafting, ski mountaineering, climbing, kids camps and educational courses.

How large are the groups?

We don't cap the number of participants. When a group is larger, we add a second or third licensed guide, so everyone gets attention and the group stays safe.

Are you licensed and insured?

Yes. Epic Tours Ltd is a registered and licensed tour operator. All our guides are certified specialists — certified mountain guides for trekking, mountaineering and ski touring programmes, or certified kayak guides for kayaking programmes. Every programme includes insurance for participants.

Where do we depart from? Only from Sofia?

Most programmes with organised transport depart from a fixed point in central Sofia. If you prefer, you can join directly at the destination — check the specific programme for details.

Three seasons trekking equipment
Three seasons trekking equipment

Shoes

Suitable shoes for the mountain, according to the weather forecast. High ankle or low shoes. You may wear sneakers to change into at the end of the program

Spare socks

Lighting

Headlamp - An absolute must-have accessory for every mountaineer. It may be necessary for the group to start a trek very early or finish the trek in the dark (force majeure). In these situations, each participant must have a headlamp. We recommend going with a proven brand like Petzl or BlackDiamond

Spare batteries

Backpack

About 40 liters backpack - Quite enough for one or two day hikes.

Backpack cover - in case of rain

Clothing top

Depending on the season and weather conditions

T-shirt or thin thermal base layer - from merino or synthetic. In no case cotton material

Fleece

A down jacket or other jacket with synthetic insulation - a thin down jacket is recommended. Evenings and mornings in the mountains, temperatures are low. No expensive down jacket needed

Wind and water proof jacket

Thin hat and gloves

Buff

Clothing bottom

Depending on the season and weather conditions

Comfortable long pants - in the perfect case with zippers for ventilation

Sun protection

Sunglasses

Summer hat

Sun cream with high protection

Buff with UPF protection

Rain protection

Raincoat

-or-

Waterproof top and bottom

Water and food

Water (1.5 liters)

Food for the trek

Money and documents

Money

ID or passport

Other

First aid kit

Trekking poles

Winter trekking equipment
Winter trekking equipment

Shoes

High shoes with hard sole and membrane

Spare socks

Lighting

Headlamp - An absolute must-have accessory for every mountaineer. It may be necessary for the group to start a trek very early or finish the trek in the dark (force majeure). In these situations, each participant must have a headlamp. We recommend going with a proven brand like Petzl or BlackDiamond

Spare batteries

Backpack

About 40 liters backpack - Quite enough for one or two day hikes. Please come to treks with a backpack suitable for trekking. Very often, each participant needs to attach snowshoes to their backpack, and this cannot happen with urban backpacks

Backpack cover - in case of rain or snowfall

Clothing top

Тhermal base layer

Fleece

A down jacket or other jacket with synthetic insulation

Wind and water proof jacket

Hat

Gloves - 3 pairs of gloves, one thin, one medium thick and one for very bad conditions

Buff

Clothing bottom

Тhermal bottom base layer

Winter pants

Gaiters

Sun protection

Sunglasses

Sun cream with high protection

Water and food

Water (1.5 liters)

Food for the trek

Money and documents

Money

ID or passport

Other

First aid kit

Trekking poles with winter feathers

Summer kayaking equipment
Summer kayaking equipment

Sportswear or swimwear - depending on the location (sea, dam) and water temperature

Fingerless gloves (for rowing or for cycling)

Long sleeve lycra

Windproof jacket

Aqua shoes or sandals

Swimwear, hat, sunglasses, sunscreen

Water and food for the day

What do you need for the camping?

Sleeping bag and sleeping mat

Headlamp

Insect repellent

Inflatable pillow

Booking
Before you book a program

Before booking a program with Epic Tours, you should be aware of the difficulty of the program. If you have any doubts, do not hesitate to contact us and discuss the program

How to book a program?
  1. Reservations for Epic Tours programs are made only and only through the website!! Reservations by viber, email, phone or other communication channels are not accepted!
  2. Once you have booked a program, you will receive a confirmation email. This is an automatically generated email from our system
  3. The final step is to contact you and finalize the booking (payment, departure time, etc.). This usually happens a few days before the program
Cancellation policy
  1. Тhe terms and conditions for cancellation are described in the general terms and conditions of our site Terms and conditions
  2. The moment you find out that you will not be able to participate in the program, you need to contact us
Payments
How to pay?
  • Payments for programs are made ONLY and ONLY by bank transfer
  • Payments in cash are not accepted. Payments on the spot are not accepted
  • Payments for a program are made only after receipt of a contract. Do not make bank transfers in advance
  • When making a bank transfer, please indicate your contract number as the basis for payment Epic Tours
Bank account
Programs
Program status
  • CONFIRMED — The program has been confirmed. There is a minimum number of participants registered and it will certainly take place
  • 3 places with organized transport — There are X number of places left in the organized transport
  • Own transport only — The transport organized by us is full. You can sign up for the program, but the only transportation option is your own car
  • Program is full — The program is at full capacity and you cannot register for it
Trekking programs difficulty

out of intro — Your first mountain day with an organised group – fine for families with children too.

out of beginners — For people with some mountain experience who can keep a steady pace for 4–6 hours.

out of beginners+ — The next step after easy hikes – longer and steeper.

out of intermediate — The core of our trekking programmes: summits, varied terrain, a full day on your feet.

out of intermediate+ — Exposed ridges, longer and harder routes, very good fitness.

out of advanced — Demanding terrain and full-day effort – not for everyone.

out of extreme — Where hiking turns into mountaineering.

All difficulty levels →

Kayaking programs difficulty

out of intro — Introduction to kayaking in lakes and reservoirs, or generally in still waters. You paddle only in K2 kayaks.

out of beginners — For people with little kayaking experience. A high level of physical endurance is not required, but you must be able to spend at least 1 hour in the kayak. You don't need to know how to swim. You can paddle at sea too, but in a K2 kayak.

out of intermediate — Good physical endurance and basic sea kayaking experience: you must be able to paddle for over 1 hour non-stop in wind up to 3 bft. Only people who have passed our course are allowed in single kayaks.

out of advanced — A high level of personal paddling skills in single kayaks and a completed sea kayaking course of at least Level 1.

All difficulty levels →

Weather and Safety
What happens in bad weather?

Participant safety always comes first. If dangerous weather is forecast, the guide decides on one of the following:

  • Changing the route to a safer alternative
  • Full cancellation with an offer of an alternative date

We notify participants by email and phone at least 24 hours in advance.

How is safety ensured?

Every guide carries a first-aid kit and mountain rescue equipment. We follow strict safety protocols. All participants are insured. We use communication systems — a satellite communicator on more demanding routes.

Didn't find your answer?

Our team is just a message away — contact us directly